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FAQ's
Browser Related Questions

E-Mail Related Questions

Internet Related Questions

Modem Related Questions

TCP/IP Related Questions

Answers

What is a Browser?

Browser is a Program you install on your computer to access the web. The browser reads the web pages and interprets the commands they include to produce an eye-friendly page on your screen. The two main web browsers are Microsoft Internet Explorer and Netscape Navigator. .


What is a search engine?

A Search Engine is a queriable database on the Internet, which helps you to find the topic or web-site of
your choice. For example : www.altavista.com


How do I delete files in the cache or the location tool bar?

In the browser menu,
Click on Tools -> Internet Options.
Click on "Clear History" button.


What are Back and Forward buttons for?

Back Button: Clicking on this returns you to the previous page visited. Forward Button: Clicking on this
takes you to the next page on the series pages that you have just visited.


What is the "Refresh" button?

Click this to update (reload) the current page if all the latest or expected information did not appear. This
is helpful if you see old information on a page that is updated frequently or if graphics appear incorrectly.


What is "Home" Button?

Click this to go to your home page (the first page you see when you open your browser).


What is the address bar for?

Type Web-page addresses (URLs) here, or paths to documents on your computer.


I am unable to browse any site?

1. Check whether the DNS Configuration is disabled or enabled in the network icon of the control panel.
If disabled, enable it and give the domain name as sol.net.in and DNS Servers Search Order as 202.63.96.1, 202.63.96.13.

2. The browser (Netscape / Internet Explorer) may be corrupted, reinstall the browser .


What is a DNS?

"DNS" (Domain Name Server) refers to the way that your computer tries to look up the name of a server
to find its numeric IP address so that it can connect to the server. It is similar to looking a phone number
up in a telephone directory when you want to call someone on the phone.


Who is an ISP?

An ISP (Internet service provider) is a company that provides individuals and other companies access to the Internet, and other related services such as Web site building and hosting. Netscape is not an ISP. Examples
of an ISP are companies such as Southern Online Bio Technologies Ltd,.


What is an E-mail account?

An e-mail account is the arrangement you have made with an ISP in which, space is allocated on a server for
your mail, and in which you are assigned the right to send and receive e-mails. Some people have more than one
e-mail account, with each account having its own e-mail address. For example, a person might have one e-mail account on their company's network, and another account with his ISP for his personal e-mail needs.


What is an E-mail address?

Your E-mail address is a unique address of your mailbox provided by your ISP. When someone wishes to send
you a message, they send it to this email address, and the message is directed over the Internet to your mailbox.

All e-mail addresses share the same three components, arranged in a row:
The name of your account, also called your "user name"
An "@" symbol. which stand for the work "at"
Your Isp or network's name

For example, if your user name is "john" with an ISP named " sol.net.in" your email address would be info@sol.net.in


What is bcc?

"Bcc" is an abbrevation for "blind carbon copy". You can use this to send a copy of the message to other net users as well as to the main recipient, who cant see who else you are sending the message to.


What is body of message?

The actual text of an e-mail message is referred to as its "body."


What is cc?

"cc" is an abbreviation of "carbon copy". You can use this to send a copy of message to other net users as well as to the main recipient.


What is a folder?

A folder is a place within an e-mail program in which you can store e-mails that you've read
and that you want to keep. It's a good idea to set up folders for individuals with whom you
correspond regularly, and to store the messages you receive from them in their corresponding folders. This will help keep your inbox uncluttered and make it easier for you to locate messages you'd like to read again.


What does "From:" field indicates?

The From: field in a message tells you who sent you the message. Normally, this will be an individual's e-mail address.


What is Inbox?

An inbox is a window in your e-mail program in which incoming mails are stored.


What is Out(box)?

An outbox is a window in your e-mail program in which outgoing mails are stored. Your outbox also shows you the messages that have been queued for sending.


What is Mailbox?

The word "mailbox" can have either of two meanings when relating to e-mail:

1. It can refer to the area on your ISP's Server for the storage of your incoming messages.
2. It can refer to an area within your e-mail program in which you.
3. It can store messages from a particular recipient.


What is a message?

"Message" is the e-mail term for a letter.


What is Offline?

Offline is the state of your computer when it's not currently connected to the Internet.
E-mail programs allow you to write and read -- but not send or receive -- e-mails while offline.


What is Online?

Online is the state in which your computer is currently connected to the Internet.


What is POP?

In e-mail, "POP" stands for "Post Office Protocol". This is the protocol used by your E-Mail program to retrieve messages from your ISP's Mail Server. When you set up your e-mail program, you'll need to provide your POP server's name or address.


What is SMTP?

SMTP stands for "Simple Mail Transfer Protocol." Most likely, an ISP uses an SMTP server for the sending of outgoing mail. When you set up your e-mail program, you'll need
to provide your SMTP server's name or address.


What is Priority?

A priority ranks a message based on its importance. In some e-mail program's you can prioritize received e-mails. Some e-mail programs also allow you to prioritize outgoing messages so that when a reply is received, the reply will share the assigned priority.


What is recipient?

The recipient is the individual to whom you're sending a message.


What is 'forwarding of message'?

To forward a message is to receive a message and pass it along to another recipient. Most
e-mail programs provide a 'Forward' menu item or button that copies a received message into a new message that you can then address to the desired recipient. Your return address will automatically be copied into the messages From: field.


What is 'Reply'?

To reply is to respond to a message. . When you use your program's Reply feature: the program will copy the name and address of the message's sender into a new message's recipient field. It may also copy all of the original message's text, or the currently selected portions of the message's text, into the new message as a quote. You can then add your response to the new message and send it.


What "To:" filed indicates in E-mail?

The To: field in a message tells you to whom the message has to be sent. Normally, this will be an individual's e-mail address.


How to configure Netscape Navigator for receiving my mails directly?

1. Launch Netscape Navigator
2. Click on the Edit option.
3. Click on Preferences.
4. Double click on the Mails and News Group category.
5. Click on the identity category.
6. Enter your Name, email address, and the other details that are applicable to you.
7. Click on the Add button.
8. Enter the server name as 202.63.96.133 for the incoming and outgoing mails.
9. Enter the User name such as abc in case of #abc
10. Click OK button.


How to configure Internet Explorer for receiving my mailes directly?

1. Launch the Microsoft Outlook Express.
2. Click on the Tools menu.
3. Click on Accounts menu option.
4. Click on the Add button.
5. Click on the Mail option.
6. Enter your Name and click on the Next button.
7. Type in your email address and Click on the Next button.
8. Enter the address for the incoming mail server as 202.63.96.133 for the incoming and out going SMTP servers.
9. Enter your user-id in the POP3 account name text box. For example, the name will be abc.
10. Enter your Password and click the Next Button.
11. Enter the Internet Mail Account Name as per your choice and click on the Next button.
12. Select appropriate connection type and Click on the Next button.
13. Click on the finish button to complete the configuration process and to save the Settings Changes.


I am unable to send and receive mails?

1. Connect to SBTL.
2. Check for the browser configuration. (SMTP & POP).


What is the Internet?

Internet is a network of networks which spans the globe. The Internet connects the government, military, and educational and commercial institutions, in addition to private individuals.


How did the Internet get started?

It was conceived by the Advanced Research Projects Agency (ARPA) of the U.S. government in 1969 and was first known as the ARPANet. The prime aim was to create a network that would allow users of a research computer at one university to be able to "talk to" research computers at other universities. A side benefit of ARPANet's design was that, because messages could be routed or rerouted in more than one direction, the network could continue to function even if parts of it were destroyed in the event of a military attack or other disaster.


What do I need to get connected?

1. Before you can access the Internet, you must have
2. A modem connected to your computer.
3. An access account with an Internet service provider.
4. A software program called browser that you can use to access the different features of the Internet.
5. A telephone line.


What can I do on the Internet?

Once you are on the Internet, the possibilities of what you can do, learn and discuss are immensely expanded when compared with the traditional ways of communicating. There are many advantages when you access the Internet:

- Exchange information with others
- Receive the latest information
- Access to Worldwide data
- Transfer data regardless of computer type
- Recreation and entertainment


I am getting repeated login message?

The repeated login message may be due to
1. Incorrect username.
2. Incorrect password.
3. Dialing incorrect telephone number.


I am getting a message 'The computer you are dialing into cannot establish a dialup connection. check your password and then try again.'?
1. Passwords are case sensitive, so make sure that you are giving the correct password(upper or lower case)
2. Check whether you are dialing the correct number.



I am getting a message "you have been disconnected from the computer you dialed. Double click the connection to try again."

1. Check whether you are dialing correct number.


I get a message "the computer is not receiving the response from the modem. Check that the modem is plugged in and if necessary, turn the modem off and turn it back on."

1. Check whether the modem is plugged in properly and is turned on.
2. Check the modem adapter and the modem cable are compatible and are connected perfectly.
3. Else re-install the modem drivers.


 

I am getting an error message "Error :749".

This means that the SBTL Connection Manager has corrupted, so try to install the new Dial Up Connection which is given below


How do I create a new dialup connection?

1. Double Click My Computer icon which will be on the Desktop.
2. You have to select Dial Up Networking Option , Double click and continue.
3. Click on Make New Connection option.
4. This will prompt you for entering the name of the connection , you can give a name for the connection Say "My Connection1 / Sol 1".
5. Click on the NEXT button.
6. Give the area code, for Hyderabad this is 040. Then give the telephone number you are trying to dial.(the telephone number given by the ISP). Select the country code as India(91) and say Next.
7. Click on Finish to complete the process.
8. Now you have successfully created the New Dial up Connection, right click on the New Dial up Connection (i.e., My Connection 1/ Sol1 ) and create a short cut on the desk top. Now double click the New Connection for connecting to the internet.


I am getting a post dial screen (black screen) asking for the username and password, though I have gave it already once.

1. Right click the My Connection1 / Sol1 and Click on Properties.
2. Click on Configure Button.
3. Click on Options.
4. Uncheck the option "Bring up Terminal Window Before Dialing".
5. Uncheck the option "Bring up Terminal Window after Dialing".
6. Click on OK so as to save the changed Settings.


How do I change my password?

1. Connect to Southern Online
2. Go to Southern Online website (http:\\www.sol.net.in)
3. Click on Members option.
4. Then Click on Change my Password option.
5. You will be prompted for User Name ,Current Password, New Password and confirm the New Password. Type the details.
6. Then Click on Submit Changes . You will receive a message stating that the password has been changed.
7. From then you can login with your new password.


How do I check my account details?

1. Connect to Southern Online
2. Go to Southern Online webSite (http:\\www.sol.net.in)
3. Click on Members option.
4. Then Click on Check Your Account option.
5. You will be prompted for User name , Password. Give User Name and Password and press Enter.
6. It will display the number of hours remaining in your account, Starting date and Ending date of your account.


What is a modem?

A modem modulates outgoing digital signals from a computer to analog signals for a conventional telephone line and demodulates the incoming analog signal and converts it to a digital signal for the computer.


My modem gives an error message "No Dial-tone" when I dial ?

1. Make sure the phone line is plugged in the Line Socket of the modem
2. Uncheck "Wait for Dial Tone before dialing" in modem properties.
3. If problem still exists add atx0 in the extra settings box of the advanced property of modem (All entries should be either in UPPER or lower case).


I am not able to connect to the Internet. My modem dials, but the dial tone continues after dialing.

1.Your phone line has pulse dialing, whereas your modem is configured for tone dialing. Change your modem property to pulse dialing.
2. If you are using EPBAX, make sure you have given 0, and the number that is to be dialed. Example give as 0,3296040.


I get disconnected frequently or the modem hangs for a moment.

1.Check the Account details , how many hours are remaining in his account.
2. You may have call waiting facility enabled, disable it.
3. someone has picked up your parallel handset.
4. You may also try with atx0&w or atx0&co&d2 in your modem extra settings.


Modem has two sockets on the back named "line" and "phone", where should I insert my telephone line?

Telephone line must be inserted in the socket labeled "line". In the other socket you can connect your telephone instrument.


Dial up networking cannot find the specified modem '

Your dialup networking property must have more than one modem specified. Select the correct modem from the list.


Why isn't the COM port for my new internal modem listed as an available port in the "Install New Modem wizard"?

When you try to set up a new internal modem using the "Install New Modem" Wizard, the COM port for that modem may not be listed as an available port.

Because Windows 95 does not detect the hardware in your computer each time you restart it. The new COM port has not yet been detected.

To detect the new COM port, run the "Add New Hardware" Wizard. To do so, follow these steps:
Click the Start button, point to Settings, then click Control Panel.
Double-click the Add New Hardware icon.
Follow the instructions in the Add New Hardware Wizard.
After the new COM port is detected and you restart the computer, you can set up the internal modem.


How to install a modem?

1. Click start on the task bar.
2. Go to Settings and click on Control Panel.
3. Double click on Modems.
4. Click on the Add Button in the Modem Properties dialog box
5. Click on the Next button.
6. Click on the Next button.
7. Click on the Next button.
8. Click on Yes to allow Windows O/S to locate the New Hardware.
9. Windows detect the new modem and displays the ports that has to selected.
10. Select the appropriate port (say Com2) and Click on the Next Button.
11. Specify the drivers if required and click on the Have Disk Button
12. Select the appropriate communication port.
13. Click on the Next Button.

The modem will be installed on your machine. Note: You need to have a CD-ROM and Dial-up Networking, Dial-up Adapter and TCP/IP.


How Should I install Dial- Up adapter and TCP/IP?

1. Click on the start Button on the Task bar.
2. Click on the Settings menu option.
3. Click on the Control Panel menu option.
4. Double Click on the Network icon.
5. Click on the Add button in the Network Dialog box.
6. Select Adapter from the list and click on the Add button.
7. Select Microsoft under manufacturers list and Dial-Up adapter in the Network adapter list.
8. Click on OK button.
9. Repeat step no 6.
10. Select protocol in the Network component list and click on the Add button to install TCP/IP.
11. Click on the Microsoft in the manufacturers list and TCP/IP on the network Protocols lists.
12. Click on the Ok Button.
13. Click on YES. To restart your computer once for changes to take effect.


How should I pick a good password?

Password should consist of mixed characters or special characters, and should not consist of words found in the dictionary. It should not be same as your login name. Preferably it should be mixture of alphabets & numbers.

 

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